3PM to MIDNIGHT, EVERY DAY
Important announcement: From Monday 1st December 2025, QLife will open from 3pm-9pm in each State and Territory's local time.
QLife Updates
04 November 2025 : Service Disruption
Due to some operational limitations today Tuesday 04 November 2025, service users may experience longer than normal delays in having their call or chat answered.
Our web chat service will be closing between 10pm and midnight AEST this evening. Phone lines will remain open please call the service on 1800 184 257
We are sorry for this disruption and are working on ways to strengthen our coverage
15 July 2025 - Website Update
We've updated some of our service information to make it more accessible, in plain language. Check out our updated:
- Privacy policy Click here
- Website Terms of Use Click here
If you have any questions or concerns, you can give us feedback via Feedback
28 April 2025 :
Today our phone lines will switch across to our updated system where you can choose to wait for up to 45 minutes. You can learn more about our new system by clicking here
We've also refreshed our 'Info about QLife page' to be more accessible and improve the quality of information. Link Here
Things to know when contacting QLife
While we aim to respond to calls as quickly as possible, sometimes the service is in very high demand and we may not be able to get to everyone. We understand that it can be disappointing not to be connected to a peer, and encourage you to try us again a little later if this happens. If you or someone you know is interested in volunteering as a QLife peer supporter, click here.
If you have any feedback, please speak with your peer, or complete the user feedback survey here. We appreciate that with all changes there may be things that don’t go quite right. We will work quickly to resolve any issues that are identified.
What is QLife
QLIFE IS HERE FOR YOU
QLife provides anonymous and free LGBTIQ+ peer support and referral for people in Australia wanting to talk about sexuality, gender, bodies, feelings or relationships.
WE KNOW HOW TO HELP
The QLife family includes hundreds of highly experienced LGBTIQ+ staff and volunteers Australia-wide. If you’re looking to connect with someone to explore what’s going on in your life, we’re here to take your call or webchat.
are safe here
Trusted people to turn
RESPECT AND TRUST IS KEY
Your privacy is our priority. You can trust our dedicated peer workers. QLife is an anonymous service you can rely on.
TO HELP LGBTIQ+ PEOPLE THRIVE
We’ve got some great resources for community members and health professionals, including QGuides, QLives and our LGBTIQ+ referral database
we're here
QLife Partners
Acknowledgement of Country
QLife acknowledges the Traditional Owners of country throughout Australia, their diversity, histories and knowledge and their continuing connection to lands, waters and communities. We pay our respects to all Australian Indigenous peoples and their cultures, and to Elders of past, present and future generations.
Acknowledgement of our Elders
We pay our respects to those amongst the lesbian, gay, bisexual, trans, and intersex communities who have worked to support the improved health and wellbeing of their peers, children, families, friends, and country. We honour the elders in the diverse communities of which we are a part and we celebrate the extraordinary diversity of people's bodies, genders, sexualities, and relationships that they represent.