3PM to MIDNIGHT, EVERY DAY
Contact Us
QLife phone and webchat are open from 3pm – midnight every day.
Demand for QLife services is growing and at certain times of the day you may have difficulty getting through on the phones or webchat. We regret any distress caused by having to wait, or not getting through, and encourage you to continue trying, or contact us again at a different time.
QLife understands our communities may have experienced a range of personal and social trauma. However, QLife Peer Supporters and staff have the right to work in a safe workplace free from homophobia, transphobia and threats of harm. Phone calls or webchats to QLife that contain abusive, aggressive, or threatening language will be terminated.
We are unable to offer support via email, however, we really value your feedback. Please use the below links to reach out to us.
Help outside of service hours
Lifeline
For all ages
13 11 14
Kids Helpline
For anyone 25 or under
1800 55 1800
Suicide Callback Service
If you’re experiencing thoughts of self-harm or suicide
1300 659 467
Outside Australia?
Unfortunately, QLife only has capacity to provide services in Australia. Other services that may be able to help (or point you in the right direction):
- www.ilga.org (The International Lesbian, Gay, Bisexual, Trans and Intersex Association) - view their Member Organisations (searchable by country)
For crisis intervention and suicide prevention, you may find the resources or helplines listed within these websites useful:
- International: www.befrienders.org (Befrienders Worldwide) – has a specific section on Sexual Orientation & Gender Identity
- International: www.iasp.info (International Association for Suicide Prevention)
- USA: www.thetrevorproject.org (The Trevor Project) - LGBTQ Youth
For help to seek asylum from persecution:
- www.amnesty.org (Amnesty International) – try searching for Amnesty International in your local region & available services
If you are deaf or have difficulty hearing or speaking you can talk to a Qlife Peer Supporter through the National Relay Service (NRS) on the below details:
- TTY (teletypewriter) users phone 133 677 then ask for Qlife – 1800 184 527
- Speak and Listen users phone 1300 555 727 then ask for Qlife – 1800 184 527
- Internet relay users connect to the NRS by clicking NRS Chat Call then ask for Qlife – 1800 184 527
The NRS is a phone/internet solution for people who are deaf or have difficulty hearing or speaking. For more information, see NRS Information. For a video explaining their services, click for an NRS video.
National Relay Service
"Where it’s sitting now is that part of me is like, yes I have marriage equality and that’s awesome. But I also think of people who are trans and other people who aren’t included yet. People were knocked. It still affects them. Hurtful things were said. When I feel strong enough I will say to them “When you said that last year, you have no idea how much it hurt”. I want to have an open and honest conversation on a level where that person doesn’t feel attacked like I did. It’s the hard road, but the better road. Doing that will stand for transparency, courage and empathy."
QLife Partners
Acknowledgement of Country
QLife acknowledges the Traditional Owners of country throughout Australia, their diversity, histories and knowledge and their continuing connection to lands, waters and communities. We pay our respects to all Australian Indigenous peoples and their cultures, and to Elders of past, present and future generations.
Acknowledgement of our Elders
We pay our respects to those amongst the lesbian, gay, bisexual, trans, and intersex communities who have worked to support the improved health and wellbeing of their peers, children, families, friends, and country. We honour the elders in the diverse communities of which we are a part and we celebrate the extraordinary diversity of people's bodies, genders, sexualities, and relationships that they represent.