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Give us your feedback

Just used our phone or webchat service? Tell us what you thought below.

The survey is anonymous and should take less than 5 minutes to complete. It will assist us in improving our service and it will help us to continue to provide support for the LGBTIQ+ communities, now and in the future.

If you would like to get in touch to discuss an experience you've had with QLife, please email us on ask@qlife.org.au.

To lodge a complaint, click here

To leave a compliment about a positive experience, check out our new Compliments form click here


Feedback Survey

1. How important was it for you to reach QLife today?
2. How were you feeling before you contacted QLife today?
3. How are you feeling after having contacted QLife today?
4. I chose QLife because...
5. How important is it to you that QLife is an LGBTIQ+ specific service?
6. How important is it to you that QLife is delivered by LGBTIQ+ peers from the community?
7. Did you find QLife knowledgeable about your topics of discussion today?
8. Thinking about today's conversation, would you contact QLife again?

If you want someone to contact you in relation to your feedback, please leave your contact information. We will handle your personal information in line with our Privacy Policy: https://qlife.org.au/privacy and the Australian Privacy Principles.

10. Overall, what ways do you like to get support?

Want to send a compliment?

To leave a compliment about a positive experience, check out our new Compliments form click here


Difficulty accessing QLife

If your feedback or complaint is about having difficulty accessing QLife, we are really sorry to have missed you on this occasion.

We’re working hard to better meet the demand for our services. This feedback form goes through to an inbox that is only monitored once a day during Monday to Friday business hours. We hope you’ll consider reaching out to one of these other services if you are in immediate need of support or someone to talk to:

  • 000 for Emergency  
  • Lifeline for 24/7 crisis support. Phone 13 11 14, or text 0477 131114, or webchat via https://www.lifeline.org.au/crisis-chat/
  • 13 Yarn for 24/7 Aboriginal & Torres Strait Islander crisis support: Call 13 92 76
  • Suicide Call Back Service for 24/7 counselling: 1300 659 467 
  • Beyond Blue: Call 1300 22 4636 or chat online
  • 1800 RESPECT Call 1800 737 732, text 0458 737 732 or chat online
  • MensLine Australia: Call 1300 78 99 78
  • Kids Help Line – Call 1800 55 1800 

Mental Health Triage Lines: 

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Living Proud Logo
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Twenty 10 logo
LGBTIQ Health Australia website2

QLife Partners

Acknowledgement of Country

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QLife acknowledges the Traditional Owners of country throughout Australia, their diversity, histories and knowledge and their continuing connection to lands, waters and communities. We pay our respects to all Australian Indigenous peoples and their cultures, and to Elders of past, present and future generations.

Acknowledgement of our Elders

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We pay our respects to those amongst the lesbian, gay, bisexual, trans, and intersex communities who have worked to support the improved health and wellbeing of their peers, children, families, friends, and country. We honour the elders in the diverse communities of which we are a part and we celebrate the extraordinary diversity of people's bodies, genders, sexualities, and relationships that they represent.

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